Privacy Policy
Last updated: 10 March 2026
1. Who we are & how to contact us
The Social Group Ltd (“we”, “us”, “our”) operates a venue and hosts events. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or wish to exercise your data protection rights, please contact us at: theoffice@thesocial.com
2. What personal data we collect
- Information you provide: name, email address, phone number, booking details, ticket purchase information, and any information submitted through contact forms or direct communications.
- Automatically collected: IP address, browser type, device details, pages visited, and usage data collected via cookies or analytics tools when using our website.
3. How we use your data
- To manage venue bookings, ticket purchases, and event attendance.
- To respond to enquiries and provide customer support.
- To send updates about events, offers, or promotions (where you have opted in).
- To improve our website, services, and event experience.
- To prevent fraud or misuse of our services.
4. Sharing your data with third parties
We may share your data with trusted third-party providers who assist us in operating our venue and events. These may include ticketing platforms, payment processors, marketing platforms, website hosting providers, and analytics services. We do not sell your personal data. We may also share data where required by law.
5. Cookies and tracking
Our website may use cookies and similar technologies to understand how visitors use our site and to improve functionality and user experience. You may choose to accept or reject non-essential cookies when visiting the site. Cookie preferences can also be managed through your browser settings.
6. Data storage & international transfers
Your personal data is stored securely within the UK or European Economic Area (EEA). If data is transferred outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent legal protections.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy. Booking and customer communication records may be kept for up to 3 years. Website analytics data is typically retained for up to 12 months.
8. Your rights under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing activities
- Receive your data in a portable format
- Withdraw consent at any time where consent is the lawful basis for processing
To exercise these rights, please contact us at theoffice@thesocial.com.
9. Children
Some events at our venue may be restricted to individuals aged 18 and over. We do not knowingly collect personal data from children without appropriate consent from a parent or guardian. If you believe we have collected personal data from a child in error, please contact us so we can remove the information.
10. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our services. The most current version will always be published on this page with the updated “Last updated” date.
11. Complaints
If you are unhappy with how we handle your personal data, you can contact us directly or lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.